Force Majeure
Any failure or delay in performance by Wintop.io in respect of its obligations of service shall not be deemed a breach of its obligations to you as customer if such a failure or delay is deemed by Wintop.io to be caused by force majeure, which shall include but not be limited to flood, fire, earthquake, or any other element of nature, act of war, riots or terrorist attack, public utility electrical failure, lockouts and strikes, delays or disruptions of the Internet and telecommunications networks caused by human or natural factors, or any other such event beyond the reasonable control of Wintop.io. Wintop.io shall not be liable for any consequences arising out of any such force majeure events.
Applicable law and jurisdiction
These Terms and Conditions shall be governed by the Laws of Curacao. Any disputes arising out of these Terms and Conditions shall be determined by courts of law in Curacao.
You acknowledge that, unless stated otherwise, the Games are organised in Curacao and your participation in these Games takes place within the aforementioned territory. Any contractual relationships between you and Wintop.io shall be deemed to have been entered into and performed by the parties in Curacao, at the registered address of Wintop.io.
Fairness and RNG Testing Methods
Wintop.io operates under a Curaçao Gaming licence issued by the Government of the Netherlands Antilles. Our online products are all supplied by companies with approved e-Gaming Curaçao licensing and status. All products operated by Wintop.io go through a vigorous testing process before launch, including internal testing and External Compliance Testing (ECT) by our own teams. Conducted ECT covers elements including but not limited to functionality, display, transaction, rules and mathematics ensuring product compliance to regulatory requirements. Additional internal compliance is also conducted to ensure other functionality around integration testing and user acceptance testing, further guaranteeing integrated games perform up to the expected user experience standard. Our games all offer unpredictable game play and possibilities of large wins and losses, but the average long term return of a game can be calculated using the Theoretical Return to Player (RTP) value using either a theoretical or simulated approach adjusted according to the game type. The Theoretical RTP value is as suggested – a theoretical calculation disclosing expected wage percentage player return after a certain amount of plays. Visit the information section of the game to find more information about RTP of specific games.
Complaints
If you have a complaint to make regarding our services, you may contact our customer support via Live Chat or by email the address provided on https://www.Wintop.io
